Cloré Return, Exchange & Price Match Policy

Returns & Exchanges

• Eligible items may be returned or exchanged within 30 days with a valid receipt and original payment at any Cloré location.
• Items must be in original condition (unopened, sealed, and unused).
• For hygiene and safety, all items will be carefully inspected by staff.

Final Sale (No Returns or Exchanges)

• Clearance items ending in $0.97
• All wigs and ponytails
  If reported defective within 48 hours, we will honour an exchange or store credit only. No refunds.
• Opened / non-sealed products, including:
  • Hair products (braiding hair, extensions, hair care)
  • Skin care and cosmetics
  • General merchandise
• Jewelry (for hygiene reasons)
• Electrical tools & appliances – 30-day in-store warranty for exchange only (no refunds)

Price Match Promise

We will match the current retail price of an identical item (same brand/model number) from a local competitor’s printed or digital ad, provided the item is in stock.

Excludes: clearance items, promotions (BOGO, free gifts, bundles), preferred discounts, and certain online retailers (Amazon, Walmart, eBay, etc.).
At our discretion, we may match local Canadian beauty supply stores.