Online Return Policy

  • Return Policy
  • Return Policy Exceptions
  • Online Return Procedures
  • Cancellation Procedure

  • Return Policy

    If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition when accompanied by an original Cloré Beauty invoice/packing slip within 30 days of purchase date. 

      *If the packaging has been bent, creased, or the ties inside the pack have been opened, tampered with, or is not in its original condition, the product is unable to get returned, exchanged, or given credit for.
      *Returned items must not be tampered with or worn. If the product is in any way damaged or tampered with, without a seal, or the seal has been broken, it will not be available for any return or exchange.

    Return Policy Exceptions

    We do not accept returns of items below:

    • Clearance (prices end with $.97)
    • BOGO (Buy One Get One) merchandise
    • Cosmetics
    • Beauty tools and equipment (eg. flat irons, curling irons, blow dryers, trimmers, clippers, scissors, blades, etc.)
    • Unsealed merchandise (eg. spray bottles, jars, hair dye, tubes, pump bottles, containers, etc.), including hair care items/chemicals that originally didn't have a seal.
    • Any wearable (ability to try on) merchandise where we have no way of determining whether it has been tampered with or worn, and while we trust that you did no such thing, we are confident that it is more important for you to know you are receiving never-been-opened merchandise than to be able to return one, this includes, but is not limited to wigs, ponytail, clip-in extensions, jewelry, wraps, and caps.

    Online Return Procedures

    • Returns in Store

      Visit any Cloré Retail Locations where item is sold to get in-store credit/exchange only within 30 days of purchase.
      Please bring the following: an original packing slip, Order or Shipping Confirmation email.
    • Returns by Mail (We do not provide a return label unless the product was damaged, missing during the packaging, or a defective item was sent to the customer. If the customer wants to return the item(s) and the reason is personal preference or mistaken from the customer's end, the customer will have to pay for the return label.)

    Please also include the following details in your email:

  • Order Number
  • Name of Item
  • Image of the Item (a full and clear)
  • Detailed description
  •  We will get back to you within 2 business days (Our office hours are Monday - Friday from 9 AM - 5 PM EST, excluding weekends and holidays)

    1. After we have approved the request, you will be emailed instructions on how to return the product.

      **Note: If for any reason the request is denied, please do not send the merchandise to us. We cannot accept it, and you will be solely responsible for any charges and/or fees.

    2. Notify us after you have sent the merchandise back, so that we may follow up accordingly. We wouldn’t want your merchandise to be lost somewhere in the postal world!

      **Note: It is recommended that all returns are shipped back in corrugated boxes to prevent damages to the packaging or product during transit.

      **Note: The customer is solely responsible for shipping any returned merchandise to

      **Note: For any returned items to for personal preference-based returns, the buyer is liable for the return shipping costs.

      **Note: The shipping fee paid during the order placement process will not be refunded by

    3. Refund will be processed to your original method of payment. 

      **NOTE: does not issue online store credits for returns/exchanges.

    Cancellation Procedure

    • If for any reason you wish to cancel an order, please Submit your request through Contact Us Or call us at 1-855-50-CLORE(25673) ext.3, and have your order number ready.
    Orders that have already been shipped cannot be cancelled