Accessibility

ACCESSIBILITY AT CLORÉ

At Cloré, we’re committed to providing a barrier-free experience that respects everyone’s dignity, independence, privacy, and choice.

ALTERNATE FORMATS & COMMUNICATION SUPPORTS

Available on request at no cost.
Contact customer.care@clorebeauty.com or 1-855-502-5673.

FEEDBACK

We value your feedback and concerns. You may share your feedback with us through any of the following communication methods:

  • Email: customer.care@clorebeauty.com
  • Phone: Call our Customer Care at 1-855-502-5673
  • In-store: Speak to the manager or complete the Incident/Accident or Feedback Form
  • Online: Fill out the Contact Us form available on our website

SERVICE ANIMALS, SUPPORT PERSONS & ASSISTIVE DEVICES

Service animals and support persons are welcome in our stores.
Customers may use their own assistive devices.

TEMPORARY SERVICE DISRUPTIONS

If a service or facility is temporarily unavailable, we will post a notice stating the anticipated duration of service disruption (if available) and indicate any alternatives.

KEY DOCUMENTS

Accessibility Compliance Report (PDF)
Accessibility for Ontarians with Disabilities Act (AODA) – Customer Service Policy (PDF)