Product Recall Notice

Cloré Beauty Supply is aware of a recent recall notice regarding select products due to missing mandatory hazard labelling.

We want to reassure our customers that this matter relates to labelling compliance requirements and is not related to any reported injuries or product defects.

We are actively working with Health Canada and our partners to address this matter quickly and responsibly.

Customers who have questions or believe they may be affected are encouraged to contact our team directly at customer.care@clorebeauty.com, and we will support them with next steps.

FAQs

What products are affected?
Select products identified in the recall notice are affected. Please visit Health Canada page. If you are unsure whether your product is included, please contact customer.care@clorebeauty.com with your order details and product information.

What does “missing hazard labelling” mean?
This means that certain required hazard information was not displayed on the product packaging as required by regulation. This is a labelling compliance matter.

Is this a product safety issue?
At this time, this recall relates to missing mandatory hazard labelling and is not related to any reported injuries or product defects.

What should I do if I purchased one of the affected products?
As a precaution, we recommend discontinuing use of the product while our team reviews your case and provides next steps.

How do I get support?
Please email customer.care@clorebeauty.com with your name, order number, product name, and where the item was purchased. Our team will guide you through the next steps.

What if I purchased through Amazon?
If your purchase was made through Amazon, we are happy to add the label, but we also recommend contacting Amazon directly through your order history for support. At the same time, you may email customer.care@clorebeauty.com with your order details so we can help guide you on the next steps. 

Need help?
For questions related to this recall, please contact customer.care@clorebeauty.com.

To help us assist you more quickly, please include your full name, order number, product name, and where the item was purchased.