Orders are processed within 1–3 business days, excluding weekends and holidays. Once shipped, delivery times vary by location. Toronto orders take approximately 4 business days, Ontario and Quebec orders may take up to 6 business days, and other Canadian provinces may take up to 10 business days. Delivery times do not include processing time.

Yes. We offer free shipping on Canadian orders over $75 before tax. Some remote locations, P.O. boxes, and air drop or airline freight addresses are excluded from free shipping eligibility.

Once your order ships, you will receive a tracking number by email so you can monitor your delivery status.

We currently ship within Canada only. At this time, U.S. and international shipping are temporarily unavailable.

Once an order has shipped, delivery times depend on the shipping carrier. If your package is delayed or marked as delivered but has not arrived, please contact the carrier directly first. You may also contact our Customer Care team for additional assistance.

Tracking updates may take time to appear after your order ships. If your tracking has not updated for an extended period, please contact the shipping carrier first, then reach out to our Customer Care team if further assistance is needed.

If an item becomes unavailable after your order is placed, we will contact you by email with available options, including:
• Receiving a refund for the unavailable item and shipping the remaining products
• Canceling the entire order for a full refund

Orders are processed quickly to ensure fast shipping, so cancellations or changes may not always be possible once an order has been placed.
Please contact our support team as soon as possible, and we will do our best to assist you before the order ships.

In some cases, orders may be canceled due to payment issues, item availability, or verification concerns. If your order was canceled and you have questions, please contact our support team for assistance.

Order confirmation emails are sent automatically after an order is placed. If you do not see it, please check your spam or junk folder.
If you still cannot locate your confirmation email, contact our support team for assistance.

Product availability may vary between online and retail store locations. Some items available online may not be available in-store, and vice versa.

We accept returns within 30 days of purchase for items that are new, unused, unopened, and in their original condition with proof of purchase.
Products that have been opened, used, damaged, or tampered with are not eligible for return, exchange, or refund.

The following items are not eligible for return or refund:
• Clearance items
• Wigs and ponytails
• Clip-in extensions and braiding hair
• Opened beauty products and cosmetics
• Jewelry, wraps, and caps
• Electrical tools and appliances
• Worn or used wearable items
Some defective items may qualify for exchange or store credit only.

For hygiene and safety reasons, opened,
used, or unsealed products cannot be returned, exchanged, or refunded.

Please contact us immediately after receiving your order. Include:
• Your order number
• The item name
• Clear photos of the item and packaging
• A description of the issue
Missing items must be reported on the same day the package is delivered.

Customers are responsible for return
shipping costs unless the item arrived damaged, defective, or missing from the
order.

To request a return, email weborders@clorebeauty.com with:
• Your order number
• Item name
• Clear photos
• A description of the issue
Our team will review your request and
respond within 2 business days.

Approved refunds are issued to the original payment method used at checkout. Original shipping fees are non-refundable

Yes. Online orders may be returned in-store within 30 days with your order confirmation or shipping confirmation email. In-store returns are eligible for exchange or store credit only.

We accept major payment methods including:
• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• Discover
• Debit cards
Available payment methods may vary depending on your location and checkout method.

Only one promo code can be applied per order. Multiple discount codes cannot be combined at checkout.

Promo codes may not apply if:
• The code has expired
• The minimum purchase requirement has not been met
• The item is excluded from promotions
• Another discount code has already been applied
• The code was entered incorrectly
If you continue to experience issues, please contact our support team for assistance.

Some promotions may exclude select brands, clearance items, or special products. Promotion exclusions will be noted where applicable.

Yes. We offer Afterpay at checkout, allowing eligible customers to split their purchase into installment payments. Availability may vary based on eligibility and order value.

Yes. We offer gift cards that can be purchased and redeemed online as well as in-store. Gift cards are a great option for birthdays, holidays, and special occasions.

You can join cliq© perks online or in-store at participating Cloré locations. Membership is free and available to Canadian residents.

Members earn points on eligible purchases
made online and in-store. You can also earn bonus points through activities
such as signing up, referrals, birthdays, anniversaries, and social media
engagement.

Points can be redeemed for discounts at checkout:
• 1,000 points = $1 off
• 5,000 points = $5 off
• 10,000 points = $10 off
A minimum of 1,000 points is required for redemption.

Yes. Points expire after 24 months of inactivity on your account. Account activity includes earning or redeeming points, making purchases, referrals, or completing eligible engagement activities.

Points may take some time to appear after a qualifying purchase or activity. If your points are still missing after a reasonable processing period, please contact our support team for assistance.

No. Points are not earned on gift cards, taxes, shipping fees, services, or promotional items.

If an order is returned or refunded, any
points earned from that purchase may be removed or adjusted from your account
balance.

No. cliq© perks accounts and points are non-transferable and intended for personal use only.

Cloré Beauty uses secure passwordless login. A 6-digit verification code will be sent to your email each time you sign in.
If you are not receiving your code, please check your spam or junk folder. Make sure you are using the correct email address associated with your account.
If you continue experiencing issues, please contact our support team for assistance.

No. You can check out as a guest or create an account for a faster checkout experience and order tracking.

We do our best to display product colors and textures accurately, but appearance may vary slightly depending on lighting, screen settings, and product batches.

If irritation or an allergic reaction occurs, discontinue use immediately and consult a medical professional. If you believe the issue may be product-related, please contact our Customer Care team with your order information and product details.

You can contact our Customer Care team by:
• Phone: 1-855-502-5673 ext. 3
• Email: weborders@clorebeauty.com.

Our team typically responds within 2 business days. Response times may be longer during holidays, promotions, or high-volume periods.