Shipping Policy
Order Processing and Shipping Time
- All orders will be processed and shipped within 1-3 business days (excluding weekends and holidays), Monday – Friday from 10 AM to 4 PM using various carriers such as:
- Canada Post, ICS, UniUni, eCom Logistics, Fleet Optics Ground, UPS, and Purolator.
Order Processing Times
- Orders placed before 9 AM EST (Monday-Friday): Processed the same day.
- Orders placed after 9 AM EST (Monday-Thursday): Processed the next business day.
- Orders placed after 9 AM EST on Friday: Processed the following Monday.
🔹 All orders will be provided with a tracking number and delivery confirmation.
Backordered Items
If an item is out of stock, you will be notified via email with three (3) options:
- Replace the backordered item with an in-stock item. Any difference in cost will be calculated and updated.
- Receive a refund for the backordered item and proceed with the rest of the order. Any cost difference will be calculated and updated.
- Cancel your order and receive a full refund, including all shipping and handling charges.
Shipping Address Accuracy
Please ensure you have entered the correct address. We are not responsible for non-delivery due to errors in the address provided.
Delivery Methods & Times
DOMESTIC SHIPPING (Canada)
Shipping Method | Local (Toronto) | Regional (Ontario & Quebec) | National (Other Provinces) |
---|---|---|---|
Expedited Parcel | 2 days | Up to 4 days | Up to 8 days |
On-Time Delivery Guarantee | ✓ | ✓ | N/A |
UNITED STATES SHIPPING
Shipping Method | Expedited Parcel USA |
---|---|
Projected Arrival Date | 7-10 |
On-Time Delivery Guarantee | N/A |
Notes:
- Expedited Parcel is our basic shipping method.
- Delivery times do not include processing time (1-3 business days).
- Delivery standards apply within business days for items sent between major urban centers.
- Canada Post services are subject to their terms and conditions, including on-time delivery guarantees.
- Additional coverage is available for a fee.
⚠️ We are not responsible for shipping carrier delays, or for lost packages after delivery has been made.
Domestic Shipping Details (Canada)
- FREE shipping is available on orders over $75 before tax for domestic orders.
- Exclusions: Some locations are excluded from free shipping, and live shipping rates apply in these cases.
- P.O. Boxes & Air drop (airline freight) are not eligible for free shipping.
International Shipping
🚫 Unfortunately, we do not currently ship internationally.
Need Assistance?
If you have any questions or need assistance with a special circumstance, please don’t hesitate to reach out:
📞 Call us: 1-855-502-5673 ext. 3
📩 Email us: weborders@clorebeauty.com