Shipping Policy

Order Processing and Shipping Time

  • All orders will be processed and shipped within 1-3 business days (excluding weekends and holidays), Monday – Friday from 10 AM to 4 PM using various carriers such as:
    • Canada Post, ICS, UniUni, eCom Logistics, Fleet Optics Ground, UPS, and Purolator.

Order Processing Times

  • Orders placed before 9 AM EST (Monday-Friday): Processed the same day.
  • Orders placed after 9 AM EST (Monday-Thursday): Processed the next business day.
  • Orders placed after 9 AM EST on Friday: Processed the following Monday.

🔹 All orders will be provided with a tracking number and delivery confirmation.


Backordered Items

If an item is out of stock, you will be notified via email with three (3) options:

  1. Replace the backordered item with an in-stock item. Any difference in cost will be calculated and updated.
  2. Receive a refund for the backordered item and proceed with the rest of the order. Any cost difference will be calculated and updated.
  3. Cancel your order and receive a full refund, including all shipping and handling charges.

Shipping Address Accuracy

Please ensure you have entered the correct address. We are not responsible for non-delivery due to errors in the address provided.



Delivery Methods & Times

DOMESTIC SHIPPING (Canada)

Shipping Method Local (Toronto) Regional (Ontario & Quebec) National (Other Provinces)
Expedited Parcel 2 days Up to 4 days Up to 8 days
On-Time Delivery Guarantee N/A

UNITED STATES SHIPPING 

Shipping Method Expedited Parcel USA
Projected Arrival Date 7-10
On-Time Delivery Guarantee N/A

Notes:

  • Expedited Parcel is our basic shipping method.
  • Delivery times do not include processing time (1-3 business days).
  • Delivery standards apply within business days for items sent between major urban centers.
  • Canada Post services are subject to their terms and conditions, including on-time delivery guarantees.
  • Additional coverage is available for a fee.

⚠️ We are not responsible for shipping carrier delays, or for lost packages after delivery has been made.


Domestic Shipping Details (Canada)

  • FREE shipping is available on orders over $75 before tax for domestic orders.
  • Exclusions: Some locations are excluded from free shipping, and live shipping rates apply in these cases.
  • P.O. Boxes & Air drop (airline freight) are not eligible for free shipping.

International Shipping

🚫 Unfortunately, we do not currently ship internationally.


Need Assistance?

If you have any questions or need assistance with a special circumstance, please don’t hesitate to reach out:
📞 Call us: 1-855-502-5673 ext. 3
📩 Email us: weborders@clorebeauty.com