Online Return Policy
Return Policy Exceptions
If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition when accompanied by an original Cloré Beauty invoice/packing slip within 30 days of the purchase date.
- If the packaging has been bent, creased, opened, or tampered with, the product cannot be returned, exchanged, or credited.
- Returned items must not be tampered with or worn. If the product is damaged, unsealed, or the seal has been broken, it will not be eligible for return or exchange.
Items Not Eligible for Return
We do not accept returns for the following items:
- Clearance items (prices ending in $.97)
- BOGO (Buy One Get One) merchandise
- Cosmetics
- Beauty tools & equipment (e.g., flat irons, curling irons, blow dryers, trimmers, clippers, scissors, blades, etc.)
- Unsealed merchandise (e.g., spray bottles, jars, hair dye, tubes, pump bottles, containers, etc.), including hair care items/chemicals that originally didn’t have a seal
- Wigs, ponytails, clip-in extensions, and braiding hair
- Jewelry, wraps, and caps
- Any wearable merchandise where we cannot determine whether it has been tried on or worn. While we trust our customers, we prioritize ensuring that all our customers receive never-before-used merchandise.
Online Return Procedures
Returns In-Store
Visit any Cloré Retail Location where the item is sold to receive in-store credit or an exchange only within 30 days of purchase.
Required for In-Store Returns:
- Clorebeauty.com Order or Shipping Confirmation email
Returns by Mail
We do not provide return labels unless the product was:
- Damaged
- Missing from the package
- Defective
For returns due to personal preference or customer error, the customer must pay for the return shipping label.
To Request a Return by Mail:
📩 Email: weborders@clorebeauty.com
Include the following details in your email:
- Order Number
- Name of Item
- Clear Image of the Item
- Detailed Description of the Issue
⏳ We will respond within 2 business days (Monday – Friday, 9 AM – 5 PM EST, excluding weekends & holidays).
Return Policy for Afterpay Purchase
-
Afterpay Purchases:
- Online Returns: Items purchased using Afterpay must be returned via our website to be eligible for a refund.
- In-Store Returns: Afterpay purchases can only be exchanged in-store; refunds are not permitted.
Return Process
-
Approval & Instructions: If your return is approved, we will email you instructions on how to return the product.
- ❗ If your request is denied, do NOT send the merchandise back. We cannot accept it, and you will be responsible for any charges or fees.
-
Shipping the Return:
- Notify us after shipping your return so we can follow up.
- Use corrugated boxes to prevent damage during transit.
- The customer is responsible for return shipping costs.
- The original shipping fee is non-refundable.
-
Refund Processing: Refunds will be processed to your original payment method.
- ❗ Clorebeauty.com does NOT issue online store credits for returns/exchanges.
Cancellation Procedure
If you need to cancel an order, please:
📞 Call: 1-855-50-CLORE (25673) ext. 3
🔗 Submit a request through: Contact Us
⚠️ Orders that have already been shipped cannot be canceled.