Online Return Policy

*OUR RETURN POLICY ONLY APPLIES TO ORDERS PLACED ONLINE AT WWW.CLOREBEAUTY.COM. 

This policy does not apply to purchases made in the retail store. We do not accept retail purchase returns online.

*NOTE: NO CHANGES CAN BE MADE TO YOUR ORDER ONCE IT HAS BEEN PLACED. IF THE ORDER HAS NOT YET SHIPPED, A CANCELLATION AND REFUND WOULD BE PROCESSED AND A NEW ORDER WILL HAVE TO BE MADE.

 

If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition when accompanied by an original Cloré Beauty invoice/packing slip.

Returned items must not be tampered with or worn. We do not accept returns of items below.

• Clearance (prices end with $.97)
• BOGO (Buy One Get One) merchandise
 Cosmetics
• Beauty tools and equipment (eg. flat irons, curling irons, blow dryers, trimmers, clippers, scissors, blades, etc.)
• Unsealed merchandise (eg. spray bottles, jars, hair dye, tubes, pump bottles, containers, etc.), including hair care items/chemicals that originally didn't have a seal.
• Any wearable (ability to try on) merchandise where we have no way of determining whether it has been tampered with or worn, and while we trust that you did no such thing, we are confident that it is more important for you to know you are receiving never-been-opened merchandise than to be able to return one, this includes, but is not limited to wigs, ponytail, clip-in extensions, jewelry, wraps, and caps.

*Note: If the packaging has been bent, creased, or the ties inside the pack have been opened, tampered with, or is not in its original condition, the product is unable to get returned, exchanged, or given credit for.
If the product is in any way damaged or tampered with, without a seal, or the seal has been broken, it will not be available for any return or exchange.

♦ Credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s). A refund may take up to 5 business days to appear on your account, depending on your bank or credit card issuer.

♦ Clorebeauty.com does not issue online store credits for returns/exchanges. 

♦ You should receive an email confirming the completion of return processing.

DAMAGED MERCHANDISE

If your item was missing, incorrect, damaged, or faulty, please let us know.
Fill up our RETURN/EXCHANGE REQUEST FORM or EMAIL us at weborders@clorebeauty.com.
Please do not return the damaged product by mail or in store.

Please also include the following details in your form or email:
• Order Number
• Name of Item
• Image of the Item (a full and clear)
• Detailed description

*NOTE: We will get back to you within 2 business days (excluding weekends and holidays).

Our office hours are Monday - Friday from 9 AM - 5 PM EST

See below for more details on our Return and Exchange Policy:

 

How to Request a Return or Exchange:

 You have two options for returning/exchanging merchandise purchased online: by mail or in store. All returns of online orders, whether by mail or in store, must be returned within 30 days from the day you received your order

IN STORE *exchange only* ONLINE
1. Bring in store the item purchased online Submit your request through our
RETURN/EXCHANGE REQUEST FORM or email us at weborders@clorebeauty.com to request a return or exchange. 
2. Present the original invoice/packing slip

Please include your order number, a full and clear image, a detailed description, and any other material to describe the reason for return or exchange.

 *NOTE: We will get back to you within 2 business days (excluding weekends and holidays).

Our office hours are Monday - Friday from 9 AM - 5 PM

3. Exchange it with another product  

If you couldn't find a replacement, you will get a store credit

 *NOTE: A Cloré store credit that can be used at Cloré stores
but is not valid for use on Clorebeauty.com.

 *NOTE: Clorebeauty.com does not issue online store credits for returns/exchanges. 

*Please refer to the SHOPPING POLICY

After you've requested your return, what happens next?

 

1. After we have approved the request, you will be emailed instructions on how to return the product.

*Note: If for any reason the request is denied, please do not send the merchandise to us. We cannot accept it, and you will be solely responsible for any charges and/or fees.

2. Notify us after you have sent the merchandise back, so that we may follow up accordingly. We wouldn’t want your merchandise to be lost somewhere in the postal world!

*Note: It is recommended that all returns are shipped back in corrugated boxes to prevent damages to the packaging or product during transit.

*Note: The customer is solely responsible for shipping any returned merchandise to www.CloreBeauty.com.

 

We recommend that you: 

(1) use a carrier that offers shipment tracking for all returns and

(2) either insure your package for safe return to us, or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.

If you choose not to:

(1) use a carrier that offers tracking or 

(2) insure or declare the full value of the product, we will not be responsible for any loss or damage to the product during shipment.

Cancelling an Order

  • If for any reason you wish to cancel an order, please Submit your request through CONTACT US-ONLINE ORDERS right away or call us at 1-855-50-CLORE (25673) ext 3, and have your name and order number ready.
  • Orders that have already been shipped cannot be cancelled.

Out of Stock (Backordered) Merchandise

If a merchandise is out of stock (backordered), then you will be notified via Email with three (3) options:

1. Replace the backordered merchandise for merchandise that are in stock, and any difference in costs will be calculated and updated.
2. Receive a refund on the backordered merchandise, and process the order with the merchandise that are in stock, and any difference in costs will be calculated and updated.
3. Cancel your order and receive a full refund, including all shipping and handling charges.

If anything is unclear or if you have a special circumstance, give us a shout!